FAQ

Events

How long is an average event?

Events are typically 3-4 hours long. That allows plenty of time for arrivals, getting shoes and set up on the lanes and of course eating, drinking and gutter balls!


How long does it take to bowl one game?

This varies greatly depending on the number of bowlers and what their playing speed is. A good estimate is 1 hours for 6-8 bowlers on a lane.


Who is my contact the day of the event?

Once you arrive at Bund Bowl, the manager on duty will be taking care of your event. Our managers are there to ensure your event will be a complete success and facilitate any onsite needs you may have.


Do I have to leave a deposit?

To secure your event, we do require a 50% non-refundable deposit upon confirmation, as well as a signed event contract. We require the remaining balance to be paid on the date of your event.


What if I need to change my event date?

If you move or cancel your event more than 10 days prior to the scheduled date and would like to use your non-refundable deposit towards another event, you must host your event within 60 days from the original event date. The rescheduled event must be of equal or greater value. If you cancel your event within 10 days of the scheduled function date your full 50% deposit will be forfeited. If you cancel your event within 24 hours of the scheduled function date your full 100% deposit will be forfeited.


How early should I arrive prior to my event?

We suggest you arrive fifteen minutes prior to your event, as your lanes will be ready at the time your party is scheduled to begin.


What happens if Im late for my party?

Please contact us if you are running late. We start and end your lanes according to the times stated on your event contract. However, we may be able to extend your lanes, dependent upon lane availability at the time your event ends.


Will my lanes be together?

Yes. When you schedule an event, your lanes are automatically reserved in a consecutive group.


If we book now, can we drop our head count as we get closer to the event, since we do not know how many guests we will have since we do not have RSVPs yet?

While keeping in mind the minimum & maximum requirements for your desired event space, we suggest confirming for your lower guaranteed number at this time. You can then increase your count as you get closer to your event date.


Do you offer coat check?

Yes, you can coordinate this with your Event Sales Manager.


Do you have parking lot near your place?

Yes, the parking entrance is on Wai MA Road, near Dong Men Road(停车入口在外马路,靠近东门路路口). You can park your car on B3 floor then find the No.3 elevator in Zone C to B1. Parking fee is 15 rmb per hour.


Do you allow outside food & beverage?

We are a full service restaurant so we do not allow outside food & beverage. If there are specific menu needs or dietary restrictions, please contact your Sales Manager to discuss the options available.


Am I able to extend our event time on-site?

We suggest confirming your event space in advance for the desired amount of time since there will most likely be a group booked after your event. If you do decide to extend on-site & the space is available, your Event Manager will work with you to accommodate.



Kids & Teen Parties

What is the minimum age a child is included in a kids birthday package?

Any child who is able to bowl is included in the package, which is usually around the age of 3 or 4 years old. Children younger than this would not be included in your guest count.


Can I bring in decorations?

Yes, as soon as your lanes are made available for your event you are free to decorate your reserved lanes as you choose. Just ask your Event Manager where you can do it in advance.


Can adults be included in the kids birthday package?

Our kids birthday packages can only include the kids attending your event. You can purchase additional bowling lanes and food platters for the adults attending your party with your Event Manager.


How do you charge for the adults attending my childs birthday party?

There is no charge for adults attending a kids party, unless they would like to eat, drink, or bowl themselves.


Can I bring outside food?

Only birthday cake is allowed. Inform your Event Manager in advance.


How long is an average kids birthday party?

Parties are typically 3 hours long.